- Kilianware takes great care in the packaging of our products. Still, if you receive a broken product, we may require you to mail back the product at our expense, and after assessing the returned product as being valid, a full refund will be processed promptly.
- All orders are processed within 48 hours unless otherwise posted via the website.
- USPS and UPS are the only carriers selected to safely carry our wares to you.
- We are not obligated to send orders to unverified addresses.
- Orders placed after 7 pm will begin processing the next business day.
- Although shipping costs are not estimated, we reserve the right to issue a surcharge invoice for shipping needs.